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Terms and Conditions About Us Spin Collective are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us via our Contact Us page. Our Contact details: Spin Collective 31 Glenfall Street Cheltenham Glos GL52 2JB United Kingdom Phone: 01242 255244 Email: sales@spincollective.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, find a card you like and add any custom options e.g change the front card wording, add 'sign and send direct' details (a handwritten message can be added and the card sent direct). Then add the item/s that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa, Mastercard, Switch, Maestro and American Exptress payment as well as Paypal. Payment is taken via our secure Paypal credit card service. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All UK mainland orders are sent FREE by 1st Class Royal Mail. For extra peace of mind we have a recorded delivery option which is an extra £1.00 which can be selected at checkout. N.B Although it is extremely rare that any orders go missing, we realise that by the nature of our products, a late delivery can be disappointing to both yourself and the intended recipient. We use Royal Mail for all our deliveries, and as such are bound by their policies and procedures. Although the majority of 1st class deliveries arrive next day, they are not guaranteed next day. Therefore please allow 3 days before contacting us should you think your order has gone missing. If an item does go missing, we are obliged by Royal Mail to wait the following lengths of time before pursuing a claim: First Class (and recorded) - 15 Days International Deliveries - 25 Days If, after this time, your item has still not arrived, we will pursue a claim with Royal Mail. In the mean time we will be happy to send you out a replacement item. (you will however be charged for the replacement and then refunded when the claim is recovered) If your Recorded Delivery item doesn't arrive then please contact us and we will issue you your tracking number that can be traced via Royal Mail's website. |
| Delivery Schedule All small orders (1-5 cards) will be despatched no later than the following business day by 1st Class Royal Mail (1st Class Recorded Delivery if selected at checkout). Therefore for small orders delivery time is usually 1-3 days from time of placing the order. For larger orders expect a delivery time of 2-5 days (we will inform you of any possible delays). |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01242 255244 (International +44 01242 255244) or fax us on or write to us at 31 Glenfall Street Cheltenham Glos GL52 2JB United Kingdom |
| Privacy Policy Spin Collective do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy If you are unhappy with your order or it is damaged in any way then please contact us within 7 days of receiving your order. Should you need to return any item please return it in the original packaging and send it recorded delivery. Enclose a copy of the invoice and give details of the reason for return and what action you wish us to take. A replacement / full refund will then be issued. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
(c) Spin Collective 2007 - Handmade Cards and Designs
http://www.spincollective.co.uk